By Christina Dorset
Asia-Pacific Correspondent

To execute low-cost back-office functions, most shipping and logistics companies like  Maersk, APL, Hapag-Lloyd, Mitsui OSK, CSAV and DHL used to follow the captive route. Such industry leaders have even set up captive centers in India, the Philippines, Malaysia and China to cut on cost.

As a solution to the recent global downturns, they are now increasingly looking at third-party BPO service providers to accomplish business goals as well as to achieve higher levels of efficiency and cost reduction.

Offshore centers are currently known in the industry to provide the necessary relevance by taking over cumbersome office functions such as documentation, finance and accounting, operations and other support areas.

Exclusive: Paperless Program of Maersk

Information that BPO Times obtained from a reliable source indicates that Maersk was hopreful in 2010 that they would continue to have more and more terminals making use of their COREOR messages instead of “paper” releases.

Why BPO Is Starting To Be Considered

It is widely known that most cargo businesses are still heavily paper driven. Despite the rapid adoption of EDI and the Internet, bills of lading, airway bills, freight cargo receipts, freight bills, driver logs, trip records and several other documents still exist in paper form. Processing these documents into the system and managing the associated workflow presents the biggest opportunity for companies to consider BPO.


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