BPO Times is your online resource of timely business process outsourcing trends, ideas, strategies and job opportunities in the Philippines. Watching over the many sub-industries of BPO, we are constantly presenting news and information that Philippine-based companies can use and learn from.

Christina Dorset - Publisher
Karl Sky - Editor In Chief
Ernesto Bustos - Editorial Assistant

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B P O   I N D U S T R Y   N E W S

Fearless 2012 BPO Forecast

Setting aside the fearful business climate of some industries in 2012, the year ahead is set to be a lucrative time for small deals primarily in the knowledge service spectrum. Acquisitions that have been famous in the past years will not LEAR MORE

From Recruitment To Retention

As with a lot of progressive BPO companies on expansion mode, keeping quality performing employees is essential to maintaining positive productivity. After the job fair events have finished, Customer Service professionals are expected to undergo training LEARN MORE

Bacolod City: Ready For BPO Progress

Bacolod City was acclaimed as the Most Business Friendly City in the Philippines in 2007 by the Philippine Chamber of Commerce & Industry. The city is also considered as the Information Technology and Business Process Outsourcing hub of Western Visayas with the presence of 8 major call centers including Teletech, Teleperformance, Convergys and the newly opened Interface Techno-Phil, Inc. at the Lopue's East Center. LEARN MORE

BPO In The Philippines Still Going Strong

Management consulting firm A.T. Kearney recently revealed that with increased promotional efforts and removing crucial roadblocks, Asian countries Indonesia and Thailand could repeat the BPO success of the Philippines. It's widely known in the Southeast Asian LEARN MORE

ITI Philippines On Expansion in 2011

Interface Techno-Phil, Inc. (ITI) is considered as one of the several emerging call centers determined to make its presence felt in several key cities nationwide this 2011. The Asia-Pacific sales and marketing provider’s operations expansion program  LEARN MORE